MZK
Corporation Inc.
SeaPort-E Quality Management System
This overview of the MZK Quality management
System. MZK provides our
clients with an understanding of how we manage their
programs/projects and how we ensure that all contract deliverables
are reviewed by senior Program Engineers before release.
MZK prides itself on the delivering only the highest quality
products and services. To achieve this level of quality, our QAP
principles and procedures are integrated into all aspects of our
daily administrative and support operations. MZK’ quality begins
with senior management and flows through all levels of its program
and project management to the individual team members working on
specific client support tasks. MZK’ quality management strategy is
manifested by a commitment of time and resources necessary to ensure
that project data and resulting deliverables are precise, accurate,
complete, and totally satisfy client requirements. Our approach to
ensure high quality deliverables is simple: plan, execute, monitor,
adjust, and deliver. This approach is focused on defined repeatable
processes, which are key elements to achieving high quality cost
effectiveness. Using this philosophy, our engineers track the
project with scheduled quality reviews and monitor that both
deliverables and budgets are within satisfactory levels. The use of
independent reviewers for evaluating the project protects the
objectivity and injects confidence in the outcome. At each review,
the team discusses current state and areas of risk that could affect
the project. All risks are continuously reviewed with the team and
the client is aware of any potential impacts. Each quality review is
documented and any items that cannot be resolved during the meeting
are reported to MZK’ QA Manager for tracking and resolution.
Beyond the use of project management tools, our QMS uses solid
information and change management practices along with status
reporting metrics for each project. Built into each deliverable plan
are reviews prior to release to the clients. MZK’ team of industry
experts covers all of the Seaport zones. We utilize a net-centric
environment for collaboration allowing our senior engineers to
review deliverables expediently. Our collaborative information
environment (MS office 2007) has built in versioning and document
control allowing us to track the status of documents for submission
to final release.
Although we have a defined and repeatable process, MZK realizes that
each contract brings new and exciting challenges. To ensure that
each project receives our utmost attention to quality, we will
specifically tailor the details of our QA Procedures into a
contract-specific QA Project Plan that will provide primary guidance
to all team members. Each project will have detailed work process
requirements that have documented, clear procedures that are key to
cost savings and achieving best practice solutions. MZK mandates the
use of our repeatable process approach for all new Task Orders, but
allows proven team member observations for recurring task orders to
control costs and ensure the highest level of provided support.
Through continuous quality monitoring we provide continuous
improvement of our products and services. We support process change
and will reengineer our processes to improve our capabilities and
services that can improve the United States war fighter
capabilities.
President and CEO: John W. Williams Ph.D.
– John.Williams@MZKcorp.com
Customer Satisfaction POC: Martha Williams –
Martha.Williams@MZKcorp.com